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FAQ

How do I get in touch?

You can use our contact form or email me at info@divelladesigns.com. You can also call me at 802-359-2759. Keep in mind that I’m a one-woman show so if I have a torch in my hand, the call will go to voice mail. I will however, get back to you as soon as I can!

Do you accept returns or exchanges?

I place a very high priority on your satisfaction! I want you to be thrilled with every aspect of your purchase. Check out my “Returns and Privacy Policies” page for details.  

Where in the world are you?

I am located in the beautiful Green Mountain State, Vermont, USA

I forgot to include a gift card, is it too late?

You’ll receive shipping confirmation as soon as your order is shipped. If your order hasn’t shipped, give me a call.

My order is a gift, what information do you include in the package?

A packing slip will be included with no pricing information.

How fast is shipping?

I usually ship the same day your order is placed, even on weekends. If your order comes in after 5PM EST, the package is shipped next day.

How can I find out where my package is?

You will receive shipping confirmation when your order is shipped and it will include tracking.

Do you ship internationally?

Absolutely!

What’s your privacy policy?

Rest assured, I don’t rent or sell your information…any of it! Some info is shared with third parties such as Shopify, USPS in order to process your order. You can find more details on how & why that info is shared with on my ”Returns and Privacy Policies” page.

I’m concerned about toxic materials, what materials do you use?

All of my materials are lead, nickel and cadmium free. I cut my forms from 

CDA #110 copper; 99.9% pure purchased from Rio Grande Jewelry Making Supplies in New Mexico and source my and silver wire from them as well.

My silver is either fine (.999) or sterling (.925)

The enamels I use are Thompson located in Kentucky. They are unleaded enamels without exception.

I source the balance of my materials from US based companies who have a reputation in the industry for high standards of quality and disclosure.

On the rare occasion I use a plated material, be assured they are also lead, nickel and cadmium free and will be stated in the description of the product.

I am allergic to a lot of metals, what are your ear wires made of?

Niobium is a chemical element (symbol Nb). It is a soft, grey metal that is naturally found in the minerals pyrochlore and columbite. Niobium is naturally hypoallergenic and commonly used in a number of medical devices including prosthetics and implants, such as pacemakers. Often used in jewelry making because of its hypoallergenic properties, this metal is a safe choice for anyone with metal allergies.