Returns, Exchanges & Refunds
Returns & Refunds:
We place a very high priority on your satisfaction! We want you to be thrilled with every aspect of your purchase.
Within 30 days after you have received your order, if you find that you are unsatisfied with your purchase, please contact us to let us know what issues you might be having with your order.
Merchandise returned in its original condition within the 30 days is eligible for a full refund excluding any shipping.
Sale items are not refundable unless damaged in shipping.
If your package is damaged, please take a photo of the package. You will need to file a claim with USPS and they will request a photo of the package. That said, we ship every piece of jewelry in a sturdy package with adequate padding.
Since 2007, we have never had a package damaged. The jewelry David & I make is one of a kind and most can't be reproduced exactly so we want it to get there in perfect condition. In the case of damage, we'll make every attempt to create a suitable replacement.